We make every effort for all online orders placed Monday – Friday will be processed + despatched the following business day.
Please note that online orders placed on Saturdays, Sundays + Public Holiday are processed the following business day.
All orders are sent via post to ensure fast + safe delivery to your door.
We offer FREE DELIVERY.
Delivery is. approximately 2 days but are subject to change. Delivery times are based on orders placed between Monday + Fridays.
Please allow for additional processing + delivery time during sales, busy promotional periods + holidays.
Deliveries typically occur between 9am – 5pm. If the driver is unable to leave your parcel in a safe place, your parcel will be redirected to your nearest post office. Saint Minerals does not allow ‘Authority to Leave’.
Please Note: goods may be subject to local import duties + taxes which are payable in your country before delivery can be made. You will be responsible for any local duties + taxes required, so we strongly recommend you check with your local government authority before ordering.
INCORRECT DELIVERY DETAILS
Please double-check your delivery information + email address before placing your order, as Saint Minerals does not accept responsibility for an incorrect address being entered.
If you realise you’ve entered the wrong address, contact us so we can aim to amend your details before it is dispatched.
If your order has been processed + is in transit, unfortunately, we are unable to update your details + you will need to refer to our Returns Policy.
CHANGES TO YOUR ORDER
In general, we’re unable to make any changes or cancel your Saint Minerals order once it has been placed. If you have entered incorrect delivery information, see above.
Note. We reserve the right to cancel any order at any time.
Saint Minerals prides itself on its quality control + it is our goal that you are delighted with your Saint Minerals purchase.
We only accept returns for faulty items + refunds are issued through the same transaction method used to make the original purchase. For info on how to return faulty goods, see below.
We do not accept returns for incorrect colour choices or change of mind. To avoid disappointment, we recommend visiting your local stockist to get colour-matched. Locate your closest Saint Minerals stockist.
If you are not close to a Saint Mineral stockist, or have any other questions regarding shades, ingredients, or how best to apply the product, please contact our Customer Service team before placing your order.
When you receive your order, please inspect goods for fault + notify us immediately if there are any issues.
Our Quality Control Team do their best to ensure all products are of a high quality when they leave our Melbourne warehouse, but if you receive a defective item please email Customer Service + attach images to support your claim. The product/s will need to be returned with a Goods Return Form within seven (7) days of the original invoice + products deemed faulty by our Product Assessment Team will be replaced + shipped free of charge.
Note 1: We do not accept responsibility for returned items that are lost in transit + suggest using a traceable method for peace of mind. Please retain proof of postage until we have confirmed your return has been processed.
Note 2: If the product is deemed faulty, please note it can take up to 10 working days from the time your return is received to process your refund. Only products purchased from Saint Minerals website will be accepted for return. If you have purchased Saint Minerals from one of our stockists, please contact them direct.
PAYMENTS + SECURITY
We follow state and local laws and collect sales tax when required. Please keep in mind certain states can require you to file a Use Tax return for purchases made out of state without paying sales tax.
SECURITY OF YOUR PAYMENT + PERSONAL DETAILS
Your security while shopping online at Saint Minerals is a top priority. As such we have taken all reasonable measures to ensure a secure online purchase environment using 128 bit Secure Sockets Layer (SSL) encryption, to ensure your personal + payment details are kept safe at all times. Always ensure there is a Padlock Icon on your browser address bar, to verify + authenticate the integrity of our website security.